**Update: I’ve heard of multiple experiences where Dillon has wanted to charge customers for this kind of service (fixes, etc). Your mileage may vary!
A friend of mine Lewis Curtis recently managed to negotiate a great trade on a used Dillon XL-650 outfit loaded with extras. It’s rare to find a good deal on these machines used because they are popular, and people tend to hang on to them, especially in “uncertain times”.
Not too long after getting the machine, one of the dogs that Lewis and his wife were taking care of (a “rescued” dog) jumped up on the table where the XL-650 was propped up, and brought the machine down to the ground – which smashed up the case feed bowl. Bummer! Lewis then approached me and said- what if we do a real life before and after story showing the Dillon No B.S. Warranty in action? Sounds interesting I thought… So we took a complete set of photos of the machine so that we could document what Dillon does when you send in a machine for a free rebuild/upgrade. Yes, that’s right- they will upgrade your machine, repair parts, and send it back to you (even covering the shipping back to you) free of charge- even if you are not the original owner. Sound too good to be true? Let’s find out!
It was clear that this machine was used quite a bit. Lewis indicated that there was still powder in at least one of the powder measures when he got the machine (had been sitting for years).
So what will Dillon say? No paperwork, not the original owner, and not “normal wear and tear”. In fact, this unit looks more like it fell out of the back of a pickup truck rolling down the highway than something that broke while loading 🙂
Stay tuned and we’ll find out what Dillon will do with this. Should be interesting! Do you have Dillon warranty stories that you’d like to share? Please leave a comment documenting your experiences!
Want to see how this turned out? Check out PART II
**Edit: Note that Dillon Precision was not informed that this repair job would be highlighted on this website, and these articles were posted following the repair job.